How does an FEP audit complaint differ from an FEP audit dispute?
A Farm Environment Plan (FEP) audit complaint is about the conduct of a Certified FEP Auditor.
An FEP audit dispute is about the audit grades and actions a Certified FEP Auditor gives in the audit.
Who can submit an FEP audit complaint or dispute?
You can submit an FEP audit complaint or dispute if you are:
- A consent holder
- A property owner
- A Farm Enterprise Manager
- An Irrigation Scheme
- A Principal Water Supplier
- A Hurunui Waiau River Regional Plan Collective.
Complaint submission process
To submit an FEP audit complaint, you will need to complete an FEP auditing complaint submission form.
We will refer the complaint to the professional institute that the Certified FEP Auditor belongs to. If the professional institute substantiates the complaint and revokes the auditor’s membership, we will revoke the FEP Auditor Certification.
Please note that if you are a member of an Approved International Standards Organisation Programme , you need to submit a complaint directly to your Programme.
Dispute submission process
If you have an FEP audit dispute, you complete an FEP auditing dispute submission form and submit it along with a fee. The dispute process is cost recoverable, which means that:
- You, as the disputer, pay a submission fee up front. We will refund this fee if the complaint is substantiated. We will retain the fee if the dispute is unsubstantiated
- The Certified FEP Auditor will pay the fee if the dispute is substantiated. In this case, we will send an invoice to the Certified FEP Auditor at the end of the process.
In considering the submission, we may ask the disputer and the Certified FEP Auditor to attend an interview. We may also ask the Certified FEP Auditor to submit a copy of the FEP audit report together with all the material and evidence they used to determine the audit grade and/or assigned actions. If the dispute is substantiated, Environment Canterbury may revoke the FEP Auditor Certification.
Right of appeal
There is no right of appeal to Environment Canterbury’s decision on the resolution of an FEP auditing complaint or dispute.
For more information, contact our Customer Services on 0800 324636 or, if calling from Christchurch, 03 353 9007